Buyer & Product Guidance
Answers for your next step.
Find help with choosing products, shipping, training and ongoing support.
Products & orders
Who are DAIRIST products intended for?
DAIRIST is designed for salons, estheticians and professional beauty businesses. Shop devices and skincare online, or ask our team to help you choose.
Can I buy products online?
Products available for online purchase show a price and an add-to-cart option. If a product is offered by inquiry or marked Coming Soon, please contact us for details.
How do I choose a device?
Compare the specifications, included items and product information shown on the product page. Contact us with your business type, market and priorities if you need help narrowing the range.
How do I confirm compatible supplies or parts?
Check the exact model and compatible-system information. Our team can help match a tip, cable, mask or skincare item to your DAIRIST device.
Is there a minimum order quantity for retail orders?
No. Retail orders have no minimum order quantity.
Do you offer professional pricing or distributor arrangements?
Yes. Ask about professional and bulk pricing for your selected products and quantities. Our team can also discuss distributor opportunities for your market.
Shipping & taxes
When will my order ship?
Orders generally dispatch within 1–5 business days. Dispatch time does not include transit time.
Where do products ship from?
Products ship from China. Delivery timing varies by destination and shipping service.
Are import taxes included in the price?
Prices exclude destination-country taxes. Customers are responsible for applicable import taxes and duties.
Training & support
Is certification included?
Contact DAIRIST for any model-specific certification options and applicable requirements.
Where can I find manuals or protocols?
Request the current model-specific version and include your device name, model and order context.
Where can I get more information?
Contact DAIRIST with the product name, your country or region and the type of request.
Is training included?
Yes. Online training is included with our beauty devices. Contact us for training support.
Warranty & returns
What warranty is included?
Our beauty devices include a one-year warranty covering manufacturing faults under normal use. During the first year, replacement parts for covered faults are supplied at no charge for the parts; customers pay the shipping costs. After the first year, replacement parts are available for a charge. See our Returns & Warranty policy for details.
Can I return or exchange a nondefective item?
We do not accept change-of-mind returns or exchanges for nondefective items, except where mandatory rights under applicable consumer law require otherwise. See our Returns & Warranty policy for details.