Returns & Warranty

Returns and exchanges

We do not accept change-of-mind returns or exchanges for nondefective items, except where mandatory rights under applicable consumer law require otherwise. Please check the product details and your requirements before ordering.

If an item is defective or you receive an incorrect item, contact us with your order number and a description of the issue. We will assess it and provide the next steps. Please contact us before sending an item back.

One-year device warranty

Our beauty devices include a one-year warranty covering manufacturing faults under normal use. During the first year, replacement parts for covered faults are supplied at no charge for the parts; customers pay the shipping costs. After the first year, replacement parts are available for a charge.

Warranty coverage is limited to manufacturing faults under normal use. It does not cover faults caused by misuse, accidental damage or unauthorized modifications. Online training is included with our beauty devices.

For warranty support, contact us with your order number and a description of the issue so we can assess it and advise you on the next steps.

Your statutory rights

This policy does not limit any mandatory rights or remedies you have under applicable consumer law, including any statutory right to cancel or return a purchase.

Information to include

Please provide your order number, purchase date, product name, model and serial number when available, a description of the issue, and relevant photos or video.

Please wait for written instructions before shipping an item. Sending an item without our confirmation does not establish return, refund, repair or warranty eligibility.

Contact DAIRIST for returns, warranty or service support · Email: info@dairist.com · WhatsApp: +86 18765971658